Help Centre
Urban Swan
Submit a request
Gift Vouchers
About us
General Enquiries
Merchant Enquiries
Cancel or Reschedule Bookings
Gift Vouchers
VIP Pass
Back to home
Help Centre
Gift Vouchers
About us
General Enquiries
Merchant Enquiries
Cancel or Reschedule Bookings
Gift Vouchers
VIP Pass
Gift Vouchers
How do I redeem an Urban Swan voucher?
How do I ensure the recipient of my gift receives their voucher at the right time?
Is my time confirmed after redeeming a gift voucher?
What happens if I request a time that isn’t available?
How long are Urban Swan gift vouchers valid for?
Who is able to redeem an Urban Swan voucher?
What should I do if the recipient I bought a voucher for mentions that they did not receive their voucher?